Golden Adventures, LLC – Terms and Conditions of Service

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These Terms and Conditions ("Agreement") govern all transportation services provided by Golden Adventures, LLC ("Golden Adventures," "we," "us," or "our") to any individual, business, organization, or entity ("Client," "you," or "your"). By booking or using our services, you agree to be bound by the following terms in full.

• Full Payment Required: All reservations must be paid in full to be confirmed and scheduled. No vehicle is guaranteed without full payment.
   
• Accepted Forms of Payment: We accept major credit/debit cards, ACH, Zelle, or other forms agreed upon in writing.
   
• Booking Fee: A 3% booking fee is applied to the subtotal (base rate + driver gratuity) of all invoices.
   

• Overages: Time beyond the contracted service duration will be billed in 30-minute increments at the agreed hourly rate, including tip and fees.
   
• Waiting Time: For airport pickups, waiting time beyond 30 minutes of the scheduled pickup time may be charged at standard hourly rates.
   

• A 20% gratuity is automatically added to each reservation for the driver’s time and service. This fee is not optional unless otherwise negotiated in writing.

• Standard Cancellation: Bookings canceled more than 7 calendar days before the scheduled service date are eligible for a refund, minus a 20% cancellation fee.
   
• Late Cancellation: Cancellations made within 7 days of the scheduled trip are non-refundable.
   
• No Shows: If the Client or passengers do not appear at the designated pickup location without notice, the full trip cost will be charged.
   

• Passenger Conduct: The Client is responsible for the conduct of all passengers. Unruly, dangerous, illegal, or damaging behavior will result in immediate termination of service with no refund.
   
• Damage to Vehicle: The Client is responsible for any damage caused by any member of their party. A minimum fee of $300 will be assessed for interior damage, including spills, burns, excessive mess, or bodily fluids.
   
• Prohibited Items: Smoking, vaping, illegal drugs, and weapons are strictly prohibited in all vehicles. Violation may result in immediate removal and cancellation of service without refund.
   

• At Golden Adventures, our goal is to get every group where they need to go in a fun, reliable, and above all, safe manner. Safety is our number one priority.

• Our drivers are trained to respond quickly and responsibly to any roadway hazards or potential accidents. As a result, passengers may occasionally experience abrupt stops or sudden vehicle movements to avoid collisions or unsafe conditions.

• By riding with Golden Adventures, you acknowledge and accept that we are not liable for any injury, jostling, or imbalance caused by safety maneuvers or emergency stops necessary to protect passengers, pedestrians, or other drivers.

• Passengers are advised to remain seated while the vehicle is in motion and to use handrails when standing.

• Golden Adventures reserves the right to refuse or terminate service if conditions are unsafe or if the Client violates any terms of this agreement. Service may also be interrupted due to factors beyond our control, such as inclement weather, road closures, or mechanical issues. In such cases, we will make all reasonable efforts to provide alternate transportation or a pro-rated refund.

• Golden Adventures shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits or missed flights/cruise departures.
   
• Our liability for any direct damages arising from our services is limited to the amount paid by the Client for the specific service.
   
• Golden Adventures is not responsible for lost, stolen, or damaged personal property left in vehicles.
   

• We reserve the right to substitute the reserved vehicle with another vehicle of equal or greater value and capacity in the event of mechanical issues or scheduling conflicts.

• Golden Adventures shall not be held responsible for delays caused by traffic, weather conditions, road hazards, acts of God, government shutdowns, public events, or any force majeure event. While we make every effort to be on time, punctuality is not guaranteed and no refund will be issued due to delays outside of our control.

• Golden Adventures is not responsible for any property left in the vehicle. Any item found will be held for up to 7 days. Clients are responsible for arranging pickup or paying for shipping costs if they wish to have an item returned.

• Golden Adventures, LLC reserves the right to take and use photographs or video footage of its vehicles, events, and services — including images or video of passengers — for marketing, promotional, and advertising purposes across digital, print, and social media platforms.

• By booking and participating in services with Golden Adventures, all passengers consent to the use of their likeness, image, or voice unless a specific request not to be photographed or recorded is communicated in writing or verbally to a company representative prior to or during the service.

• Passengers who wish to opt out must notify the driver or email tommy@golden-adventure.net with their request.

• This Agreement shall be governed and interpreted under the laws of the State of Texas. Any disputes arising under this Agreement shall be brought in a court of competent jurisdiction in Harris County, Texas.

• Golden Adventures reserves the right to amend these Terms and Conditions at any time without notice. The most current version will always be available at golden-adventure.net or upon request.

By booking with Golden Adventures, LLC, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.